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What happened to …

Things sometimes disappear from a website without anyone explaining why. Here we explain.

… the USB stick version?

The portable version worked: it ran straight from the stick and needed no activation on the host computer. It was almost finished – it never got past the testing phase. It still will not ship, and for an entirely different reason.

The reason is the padded envelope. It counts as packaging under the EU Packaging Regulation, which creates separate registration, scheme-participation and authorised-representative obligations in every EU destination country. There is no small-volume exemption: in legal terms, shipping a million parcels and shipping thirty USB sticks are the same thing.

We worked out what that means for a small business and discontinued the product. The administrative effort would have exceeded the €30 surcharge many times over.

In short: the software was finished enough. The envelope was not.

The software itself is unaffected. It comes as a download – and bits do not need a padded envelope. See the licenses →

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Statutory warranty

WoodWorks is covered by the statutory warranty under Austrian consumer warranty law. We are liable for any defect present at the time of supply that becomes apparent within two years thereafter. If a defect appears within the first year, we must prove that it did not exist at the time of supply – you do not. You are first entitled to have the defect remedied; only if that fails may you claim a price reduction or terminate the contract. Details in the Terms & Conditions, section A 6.

We provide the updates required to keep the software in conformity with the contract for at least two years from purchase. Your licence itself is not limited in time – you may keep using the version you bought after that period (Terms & Conditions, section A 7).

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