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Legal Notice (Impressum)

Non-binding English translation. The German version is legally authoritative — see Impressum (DE).

Service Provider & Media Owner

Robert Denk Systemsmanagement
IT services and systems management
Grundlgasse 1
A-1090 Vienna
Austria

Postal address for letters:
Franz-Peyerl-Gasse 3/1/59
A-1160 Vienna
Austria

Contact

Email:
Phone:

VAT Identification Number

ATU13226604

Trade & Professional Regulatory Information

Member of the Vienna Chamber of Commerce (WKW)
Section: Management Consultancy, Accounting and Information Technology (UBIT)
Supervisory authority: Magistratisches Bezirksamt für den 9. Bezirk (Vienna)

Applicable trade regulations: Austrian Trade Act 1994 (Gewerbeordnung / GewO), available in the Federal Legal Information System: www.ris.bka.gv.at

Complaints & Dispute Resolution

For any complaint, please contact us directly at the email address above – we aim to resolve every concern quickly and without red tape.
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and do not participate in such proceedings.

Competent alternative dispute resolution body (section 19 AStG): For disputes arising from online transactions with consumers, the Internet Ombudsstelle (www.ombudsstelle.at) is competent, as is the Schlichtung für Verbrauchergeschäfte (www.verbraucherschlichtung.at). This information is provided for information purposes only and does not create an obligation to participate.

ECG Logo WKO company information per ECG & Media Act
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Statutory warranty

WoodWorks is covered by the statutory warranty under Austrian consumer warranty law. We are liable for any defect present at the time of supply that becomes apparent within two years thereafter. If a defect appears within the first year, we must prove that it did not exist at the time of supply – you do not. You are first entitled to have the defect remedied; only if that fails may you claim a price reduction or terminate the contract. Details in the Terms & Conditions, section A 6.

We provide the updates required to keep the software in conformity with the contract for at least two years from purchase. Your licence itself is not limited in time – you may keep using the version you bought after that period (Terms & Conditions, section A 7).

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